Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at apexstickersuk@hotmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at apexstickersuk@hotmail.com and send your item to: Suite 8 Salisbury House, 2 Buddle Street Wallsend GB NE28 6EH.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Suite 8 Salisbury House, 2 Buddle Street Wallsend GB NE28 6EH

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Buying Guide

Sizes Our stickers come in various sizes, please select the desired size when you purchase your item

If you need a custom size please contact us

Colours Our stickers are available in 22 colours of premium quality matte vinyl

(Some stickers are only available in certain colours and stickers for exterior use come in gloss)

please select your desired colour when you purchase your item.

Apex Stickers Colour Chart

What you get Our stickers are supplied with an application layer making it easy to transfer onto your chosen surface.

Wall stickers come in a sturdy postal tube and small stickers are supplied in an envelope.

All our stickers come with easy to follow instructions.

Easy to Apply Our stickers all come with easy to follow instructions and an application layer so they are easy to apply.

Application Instructions here

Delivery Free UK Delivery on all orders.

UK delivery takes 1-2 days

International delivery takes around 3-7 working days and costs £2.99

Expedited services are available

Exchange or Refund We have a 100% satisfaction guaranteed policy, if you are not happy with your item we have a 30 day no nonsense money back policy. Just take a photo of the damage/defect and send it to us and we will either fix it, send you a brand new sticker or refund you as preferred

Customization We can customize any design for you, make a change/add a name etc

Please message us for details